Refund policy

If you cancel your order before your product has shipped, we will refund the entire amount within 24 hours.

If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

 

REPLACEMENT: 

In order to get a defective item replaced, contact Customer Care via Contact Us within 3 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.

REFUND AND RETURN:

Definition: 'Return' is defined as the action of giving back the item purchased by the customer to the Seller/Cleansy on the Cleansy website. Following situations may arise:

1. Item was defective

2. Item was damaged in transit

3. Products was/ were missing

4. Wrong item was received

Return could also result in refund of money in some of the cases.

We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, Pee Safe/seller shall not be entitled to any return/refund.

The following RULES apply to this Policy:

1. In case of damaged or any missing product the customer needs to raise the request within 24hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to Cleansy within 3 days from the time of delivery.

2. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

3. In the event the Seller accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account.

4. Refund will only be processed after a quality check of the product by experts of Cleansy

Please note that the product should be unused and should be sent back along with original box and invoice to Solas Ventues (Cleansy)